Frequently Ask Questions Intown Pediatric & Adolescent Medicine, P.C.

Frequently Asked Questions

What are your office hours?
We are open Monday, Thursday and Friday from 8am to 5pm. On Tuesday we open at 10am and close at 7pm and on Wednesday we open at 11am and close at 8pm. We are also open the first and third Saturdays of the month from 9am-11am.

What if I am worried about my child after hours?
Dr. Howland Sells takes emergency calls from home after hours. Call the main office number, press ‘0’ at the auto-attendant, and our answering service will page her to call you back. Please save routine questions (mild illness, appointments, prescription refills) for the morning, during regular office hours.

Are you on time?
Occasionally, despite our best efforts, we may run late. We will keep you informed so that you have the option of rescheduling your appointment if you choose.

Can you see my child immediately if she is sick?
We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting. If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.

May I walk in without an appointment?
Patients who "walk in" with a non-emergency condition will be accommodated into the existing schedule as best as possible, or they may be asked to return later in the day when the schedule allows.

What about emergencies?
If an emergency should arise, please call 911. Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.

When should we schedule ‘Well Child’ visits?
To keep your children healthy, it is important to bring them in for regular checkups. We recommend that you call 1-2 weeks in advance so you may choose the date that best fits your needs. The list below is our recommended schedule for Well Child Visits:

3-4 Days, 2 Weeks, 4 Weeks, 2 Months, 4 Months, 6 Months, 9 Months, 12 Months, 15months, 18 Months, 2 Years, annually beginning with 3 years.

Do you take my insurance?
We accept most insurance carriers. Please have your card with you at the time of your visit. If we file your claim, you are responsible for only the co-pay at the time of visit. If we are not a provider for your insurance, if you are not insured or if we do not file with your insurance company, you may be responsible for the entire charge at the time of service.

Will Dr. Howland Sells see my newborn in the hospital?
Dr. Howland Sells has nursery privileges at Emory Crawford Long Hospital. If you are delivering at another hospital, their staff pediatricians will see you and your new baby in the hospital, and instruct you to follow up with us 1-2 days after discharge.

What if my child is admitted to the hospital?
Dr. Howland Sells is part of the Active Staff of Children’s Healthcare of Atlanta. In the event that your child requires hospitalization we recommend one of the Children’s facilities, whenever possible. Your child will receive excellent care by the pediatricians who work full time at the hospital, with close oversight by Dr. Howland Sells.